TERMS & CONDITIONS

We warmly welcome you to Woodpecker Dog Park and hope you enjoy your time here. In order to ensure the safety and comfort of everyone, please observe the following terms and conditions.

 

• Please carefully review the Terms and Conditions in our booking procedure and our Policies before making a booking as by agreeing to our Terms, Conditions and Policies you are accepting everything in them.

 

Making your booking:

You agree:

• After you complete the Booking form and pay the full amount, we will send you a Booking Confirmation. This document, along with your booking confirmation email and any pre-contractual information provided before you book, outlines the legal terms under which our services are offered. At this stage, a binding contract that includes these Terms will be established.

• We will notify you on receipt of your payment, by email

• You will receive the CODE for the gate lock in your Booking Confirmation.

• This CODE may be changed from time to time – please do not pass it onto others who have not booked directly.

• Bookings are nominative and non-transferable.

• We reserve the right to refuse a booking at any time but will of course treat everyone equally and fairly.

 

Arrival: not before your allotted time.

• If you have arrived before the previous user has departed please pull up temporarily past the gate to allow them to leave safely.

• Never enter the car park if it’s in use (i.e. the gate is closed and it is clearly in use by another vehicle(s)). If the previous customer has gone over their allotted time call or text us on 07973250055.

• Please park your vehicle in the space inside the 1st gate. Do not drive your vehicle past the 2nd Gate. There is ample space to turn, reverse out.

• The double gates are intended to allow you a smaller safe space to let your dog out of the vehicle and gather them up again prior to departure.

• First visit – please inspect the entire area to ensure that it is suitable for your dog (s) and the fence height (5ft 8") is adequate.

 

Depart by: your allotted time. Make sure the gate is shut and the bolt is secure.

 

There is a 5-minute grace period between each booking.

 

Requirements for using the Dog Park

• Clean up after your dog – Bagged dog waste can be deposited in the Woodpecker General waste Bin at the entrance outside the Yellow Gate.

• Please be mindful of noise levels and manage any excessive barking.

• Take home any toys you bring especially broken or bits of chewed up toys! We do not recommend tennis balls, if brought they must be taken home with you.

• There is a tap and hose with fresh drinking water suitable for both dogs and humans in the enclosure by the hedge. There is a blue plastic paddling pool and dog water bowl available for use – Please empty them prior to departure – turn them over.

• You must keep the site clean and tidy and leave it in the same condition as when you arrived.

• Responsible dog owners are welcome. Ensure your dog's worming and vaccinations are current. Do not bring unwell dogs or those with kennel cough, sickness, or diarrhoea.

• If your dog escapes the dog park or camping field, you are responsible for any damage and associated costs.

 

Behaviour

• Our fences are 5 feet 8" high throughout. If your dog is capable of jumping over a 5-foot 8" fence, please refrain from allowing them to use this facility.
• Ensure you have enough help to care for multiple dogs, particularly for cleaning up and preventing injuries.

• Children under 16 must be supervised at all times. Please do not leave children or dogs unattended. We kindly request that you prevent children from screaming or shouting out of respect for other campers in Woodpecker Camping Field.

• Please do not climb or hang anything on the fences or gates or tether dogs to them.

• The Dog Park is flat with mown grass, tree stumps, logs, hedges, grasses, weeds, and wildflowers. Dogs can run through all the vegetation. Mown pathways allow you to walk around easily.

• Flying of drones on site is not permitted.

• Smoking and vaping are allowed, but please collect and dispose of any cigarette butt litter properly. There is a General Waste Bin at the entrance outside the Yellow Gate.

• Management may deny access or terminate the stay of individuals engaging in antisocial behaviour.

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Cancellation of your Booking

• You can cancel your booking at any time up to 1 day prior to arrival, by logging into your account. Your refund will be paid into your account within 5 working days.

• There are no refunds/discounts for inclement weather, late arrivals or early departures.

• If we must cancel your booking due to unforeseen circumstances, we will notify you promptly and refund all payments made.

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Insurance

• Woodpecker Dog Park has appropriate insurance coverage; however, we are not responsible for any incidents involving persons, pets, or vehicles using the dog park. Visitors use the facilities at their own risk to themselves, their dogs, and any vehicles they bring.

• The field may be muddy at times. We do not accept responsibility for injuries caused by slippery or uneven ground. Visitors are responsible for any loss or damage caused by them, their party members, or animals accompanying them.

 

Pricing

For the most up to date and valid pricing information, please check our website.

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Offers

Conditions apply
 

Data Protection

We will process your data provided as part of this activity in order to communicate with you about your booking and from time to time to ask for feedback, which will enable us to improve your future experience with us. If required by law or any applicable local authority we may collect personal data. Please see our Privacy Policy for more information.
 

Complaints

• Any problem or complaint must be immediately reported directly to Alison to allow us the opportunity to resolve it.

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Emergency Contact Details

Alison mobile phone 07973250055

Email: info@woodpecker.co.uk

 

How We May Contact You

If we have to contact you, we will normally do so by email or the mobile phone number that you gave us at the time of booking